Informativa sui rimborsi

You can request a return within 30 days of receiving your order. If something arrived damaged or has a quality issue, contact us as soon as you notice the problem. For all other returns, the item should be unused and still have its original packaging. We understand you may need to open the box to inspect the product, and that’s fine. Please use the original packaging where possible.

To start a return, email inof@wayliva.com. Please have the following ready when you contact us: the place and date of purchase, proof of purchase, photos of the product, and the reason you are not satisfied. Photos help us decide quickly whether a prepaid label is needed.

We will send you a prepaid return label. Return shipping is free, and we don’t charge a restocking fee.

Send the item back to:

Wayliva
49 Zona Industriale
33080 Pordenone (PN), Italy

After the parcel reaches our warehouse and we’ve checked it, we process the refund within 1–2 working days. The money goes back to your original payment method. Depending on PayPal or your bank, it can take another 7–10 working days for the refund to appear in your account. When the refund has been issued, we’ll let you know by email or phone.

If the problem is a defect or damage, you don’t need the item to be unused. Your legal rights under Italian and EU consumer law still apply.